Abnormal consumption due to hidden water leaks? The utility company is required to notify the user promptly, otherwise it must also compensate for the damage, in addition to canceling the bill .

This was established by the Justice of the Peace of Cagliari, with a ruling dated December 2nd, which ordered Abbanoa to compensate the user for 2 thousand euros , plus interest and legal costs.

Issuing a bill, even if its calculations are correct, does not replace prior notification, which is necessary in the event of anomalous consumption compared to the user's history.

The legal action was brought by Adiconsum Cagliari , with the support of attorney Alessandro Zotti, after a lengthy process of complaints and unsuccessful attempts at out-of-court resolution. The case concerns a hidden water leak that generated disproportionate consumption . Abbanoa's failure to promptly report the leak prevented the customer from taking action, thus exacerbating the financial loss.

"The judge has clarified a fundamental principle," says Simone Girau, President of Adiconsum Cagliari . " When faced with anomalous consumption, Abbanoa must notify the customer. If it fails to do so, simply canceling the bills isn't enough: compensation for damages is triggered . This is an important turning point for all water service users because it restores the right balance between the operator and the citizens."

The association therefore urges anyone who has received irregular bills not to resign themselves to paying and to check their status.

(Unioneonline)

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