Oristano, the CUP schedules the same appointment for multiple people: one patient's urgent visit is cancelled.

Her heart is still in fibrillation, which is why, as the doctors at the Oristano emergency room had told her, the visit should have been within ten days of the transient ischemic attack she suffered on July 28th. But that wasn't the case. A bad experience for Elio Schintu of Donigala, whose visit was cancelled due to an error by the CUP.

On July 28th, the emergency room staff prescribed me some specialist appointments, including a color Doppler ultrasound of the supraaortic trunks with 10-day priority. Through the regional CUP, I booked an appointment for August 11th at the San Martino Hospital in Oristano. I arrived right on time, but then a nurse told me they wouldn't be seeing me . She also told me that the CUP staff had called me several times without me answering.

Before filing a complaint, Elio Schintu checked his phone for any calls: "None," he recounts. "At that point, I called the Sardinian National Health Service (CUP) myself, and the operator denied the incident. Furthermore, she informed me that they could only receive calls, but not call anyone themselves. At that point, I returned to the same clinic asking for further explanations, and the same nurse replied that I could do whatever I wanted, but that they wouldn't see me anyway. This was also happening to another patient."

At that point, Elio Schintu returned home, agitated, with all the risks that entailed, and immediately sent an email to report the incident to the local health authority. "At that point, I was contacted by management, who, upon receiving my report, immediately verified what had happened," Schintu explains. "I was told that the operators had scheduled the same appointment for multiple people . Naturally, the local health authority official apologized. I was also told that the nurses shouldn't have sent me away, but should have scheduled another appointment immediately, given the urgency of the case." After the call with management, Elio Schintu was contacted by the CUP: "They scheduled my appointment for today, August 17th, in Ales," he explains, "at 11:30 a.m. I hope I don't encounter any further unforeseen events."