“50 minutes before boarding we showed up at the Ryanair counter, after an endless queue, just for the delivery of our suitcases. The attendant informed us that the flight was closed, and this even though the deadline is up to 40 minutes before the flight ".

The couple, who calls "live" to L'Unione Sarda, "denounces" the serious disservice and the lack of collaboration on the part of an employee of the Company, on the occasion of a flight departing from Malpensa airport and directed to Catania , without considering that with two small children in tow it is an obvious discomfort.

"We tried to reply, but the employee was adamant. We also contacted a manager who admitted that 'there may have been a mistake on our part', but in the meantime there has been no solution." not to go to the ticket office and "add 500 euros to the amount already paid" to be able to take the next flight.

Little consolation, also because with two very small children the inconveniences go beyond the expensive solution adopted.

"Even respecting all the boarding deadlines, including the one to show up even earlier than the indicated time, I don't know what we could have done". Yet the little family was left on the ground.

It is hoped at least that Ryanair will refund the amount claimed to be able to re-protect this couple with the two children on another flight.

(Unioneonline)

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