Half of the patients contacted did not return their calls. And among those who did, many—up to 78% —did not accept the rescheduling of their appointments. Some progress has been made, but the program to reduce waiting lists announced by the Region in December does not appear to be a healthy one. At Brotzu, this plan was supposed to include testing on weekends and holidays, while at the Cagliari Local Health Authority (ASL) , they decided to proceed with a barrage of phone calls to fill all the available slots for a variety of reasons. According to the companies, a fair amount of "blame" lies with the patients. But perhaps not everything went as planned.

The Brotzu

Arnas Brotzu announced in recent days that "the data are truly significant only if evaluated over an adequate time frame, typically no less than three months from the start of operations."

In the first ten days of February (with the program launched in December, ed.) "an initial four-week intervention was carried out, concluded in December, which involved both surgical and outpatient specialties."

The most significant factor is the so-called "dirty lists." Such as the one in the Hematology department: "From an initial waiting list of approximately 700 patients, 190 were contacted to advance their appointments. Of these, only 64 accepted the advance. Of the remaining 126 patients, approximately half did not respond to phone calls, while the other half preferred to keep their originally scheduled appointments."

According to Arnas, "this data highlights how a significant portion of the lists do not correspond to an immediate or current need for services and how it is necessary to proceed with the cleanup and updating of the lists themselves."

The Local Health Authority of Cagliari

At the ASL, a report was drawn up at the beginning of the month and highlighted "a significant improvement in the occupancy rate of the diaries, most of which have reached a 100% occupancy rate."

Another area of analysis concerns call center activity: "The number of calls handled has exceeded the initial forecasts agreed upon between the Local Health Authority and Covisian. On average, the call center processes approximately 500 calls per day, exceeding the forecast of 450." The health authority emphasizes: "It is important to note that over 42% of patients are unreachable. Of those who can be contacted, approximately 78% refuse the proposed relocation, while 22% accept it. When the call center's initial contact fails, 50% of users contact the facility again: this strategy resulted in relocation in 23% of cases. Overall , nearly 1,900 users were relocated."

This situation, compared to the 2,200 hours allocated in total for redeployment, "has led to a significant increase in the volume of work."

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