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HomeSardinia
The case

Elderly woman without a pension in Monserrato, Poste Italiane: "No interruption in payment"

The explanation and the apologies: «The letter “P” has been indicated as the last useful letter on Saturday for the collection of checks. This information, in this specific case, could have generated a misunderstanding"
Stephanie Lapenna
5 dicembre 2022 alle 18:18Aggiornato il 5 dicembre 2022 alle 18:02
Elderly woman without a pension in Monserrato, Poste Italiane: "No interruption in payment"
A post office (Archive)
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«No interruption in the payment of pensions».

Poste Italiane denies that there was no more cash in the headquarters in Piazza Maria Vergine in Monserrato on Saturday. One of our readers yesterday told L'Unione Sarda that her 84-year-old mother-in-law hadn't been able to collect her pension of just over 500 euros because there was no more money in the cash register. Poste claims to have made checks. The payment took place as always "according to the alphabetical shift to avoid gatherings, or in the performance of other operations at the counter". And he also declares «that he has not invited customers to reappear today for the pension payment due to lack of liquidity. The reception staff on duty on Saturday proceeded to inform waiting customers that the displayed calendar indicated the letter "P" as the last useful letter of the day for withdrawing their pension. This information, in this specific case, could have generated a misunderstanding.

Apologizing to the lady, Poste Italiane "always ensures its utmost commitment to guaranteeing a quality service in line with the expectations of all residents of Monserrato , and reminds us that the office is open from Monday to Friday from 8.20 to 19.05 and on Saturdays until at 12.35".

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